Workers Reveal What It’s Really Like To Work At Costco

Workers Reveal What It’s Really Like To Work At Costco


Is working at Costco really all it’s cracked
up to be? The only way to find out is from employees
themselves, and luckily, they’re not afraid to talk about their experiences. Here’s a look at what it’s really like to
work at Costco, straight from the people who know best. Working at Costco might seem like a simple
job, but employees tell a different story: apparently, it can be as exhausting as an
intense gym session. Rachael, a Costco employee in Colorado, told
Mental Floss that employees are the ones who do all the heavy-lifting. According to her: “When you see pallets stacked with 50-pound
bags of flour or sugar or dog food or cat litter, a lot of that stuff had to be stacked
by hand by employees before the store opens. Ditto for those giant stacks of shoes and
bottles of salsa or five-gallon jugs of cooking oil. It’s a lot of hard work.” Costco is a membership-based store, meaning
you have to pay an annual fee in order to get a card that allows you to shop there and
enjoy all of those discounted prices. Every customer is expected to show their membership
card to an employee before they walk through the doors. “Welcome to Costco. I love you.” However, that doesn’t mean customers are always
happy about doing it. One Costco employee explained on Reddit that
one of the hardest jobs there is working the entrance simply because of the people they
encounter. The employee said that customers tend to make
things harder for the card checkers by not showing their card, blocking the entrance
when taking out their card, or forgetting their card and trying to get in anyway. Another user explained that one of the most
common issues that comes up is people trying to shop there even if they aren’t members. Sorry folks, but that’s not how it works! Costco is known for having a terrific workplace
environment, but it’s not just the pay that makes it awesome. Employees enjoy lots of great benefits, and
plenty of perks on the job as well. One of the best has to be the fact that they’re
able to shop after hours. Kathleen, a Costco employee in Washington,
told Mental Floss: “You can shop after hours, and a lot of employees
do that. You just bring your cart to the front register.” Costco stores actually keep their member service
counter open after the store closes for exactly that reason. Oh, and you can’t forget about the fact that
employees have access to all of the wonderful free samples that make weekend Costco shopping
that much better — and you better believe they take advantage of them. One Reddit user who claimed to have worked
there for over seven years said they ate a lot of samples, and added a helpful tip to
non-employees: “The demo people are there every day but Saturday
and Sunday are the prime times to get free grub.” Another Reddit user who had worked at Costco
for over two years jokingly said that workers there called the samples the “Employee Buffet.” Every Costco has the same policy for customers
who are leaving the store: after you pay and as you are walking out, an employee checks
over your receipt and looks at the items in your cart. But have you ever wondered how they do it
so quickly? Apparently, they aren’t reading the entire
receipt. Thomas, an employee in California, told Mental
Floss: “We’re looking for items on the bottom of
the cart, big items like TVs or alcohol.” One Reddit user talked about it on a thread,
saying that employees count the number of things in your cart and see if it’s the same
number as on the receipts. They also said that they check for expensive
items: “Lots of people I knew just checked for the
expensive things and didn’t bother with anything else.” Another user said that they also look for
doubles, saying: “Most of what we find is actually errors with
scanning. Had someone accidentally key in the number
for a $1000 item instead of a bag of avocados once.” Costco employees are generally pretty happy,
but one very common complaint is that their technology seems to be very outdated across
the board. One employee said on Reddit: “Whoever is in charge of technological advancement
and taking the digital systems that run our entire company into the future needs to take
a step back and reevaluate what we’re doing.” Another employee complained about not being
able to look at their schedules or submit time off online and not having a tablet to
use to check inventory, adding: “Why do our computers and registers look like
they came from the ’80s? Why is everything done by paper and pencil? I get that this kind of stuff is expensive
to upkeep, and by not doing tech upgrades we keep our prices low, but it’s time to join
the rest of the world.” “Password entered.” It’s pretty common knowledge that, in most
stores, there’s more inventory in the back — all you have to do is ask an employee
to check for you. Well, at Costco, what you see is what they
have. One Costco employee told Reader’s Digest: “Costco is a ‘warehouse’ store in a literal
sense — we don’t have any additional storage from what you see on the shelves. If it’s not there, don’t ask us to check the
‘back.’ The ‘back’ doesn’t exist.” One employee said something similar on Reddit,
adding that if you notice the item is up on the pallets on the higher shelves, you can
try asking someone to get them down, but they may not. The employee said: “I’ve been told they don’t take down pallets
from the shelves because it would require driving the forklifts through all the customer
foot traffic, roping off the aisle and the one opposite for safety and would generally
cause too much hassle. If something is up high and there’s none on
the floor, just go back the next day for it.” “I didn’t really know we carried these.” “These? You guys got everything in here.” “Well, we sure do, is it working out for you?” If you’ve ever worried about how your food
is being handled at Costco, let this reassure you: employees say food safety is a really
big deal to them. Employee Rachael told Mental Floss: “If an employee forgets to remove their apron
before exiting the department, they must remove that apron, toss it into the hamper, and put
on a fresh apron because now it’s contaminated.” She also said that there are rules against
employees wearing nail polish near food prep, as it could chip and fall into the food. A Costco employee from Florida echoed the
same sentiment. They told Business Insider: “We are very strict on food quality and safety. We have safety walks every hour that audit
the temperatures of our food coolers and storage. Our famous rotisserie chickens are not allowed
to be sold after two hours of sitting in the warmer.” “I will buy you a Costco rotisserie chicken. … Sold!” Yes, the rumors are true: Working at Costco
really does mean terrific benefits, and employees can’t stop raving about them. Meghan, a former Costco employee, told Yahoo
News that there were more than great hourly wage and healthcare benefits. Meghan said: “While I was at Costco, they gave employees
complimentary memberships to the store.” One employee told Business Insider that they
got paid holidays, a generous 401(k) plan, and affordable healthcare that includes dental
and vision insurance. An employee with over seven years of experience
told Reddit users that employees get a free executive membership. Another random perk? One employee says they’re given a very special
gift for the start of the holiday season: “We get free turkeys for Thanksgiving. I didn’t even know that before I started working
there. It’s a nice perk.” We have to agree with that! Costco is known for their fantastic flexible
return policy, which comes with very few restrictions. But be wary of taking advantage of it… employees
say they’ll start to notice if you’re returning too many items. California employee Thomas told Mental Floss
they can tell just by the way you talk: “When someone comes in to return something
without a receipt and they go, ‘Oh, you can look it up on my account.’ that’s a tell. It tells me you return so much stuff that
you know what we can find on the computer.” Another employee with over two years of experience
there explained on Reddit that while they don’t flag people, they “can make comments
on your membership.” The employee said: “If a return was over $100 we had to call
a supervisor to sign off on it. If it was over $300 we had to call a manager. The supes and managers were so busy though
and got so tired of this rule that they literally only came down to sign the receipt. They would ask us ‘Do you think it’s okay?’
and if we said we were okay with it then they would sign it.” Most of the time, a trip to Costco means you’re
ready to stock up on enough food and supplies to last a few weeks. But sometimes, you go to just grab a few things
— and those times, you’ve probably thought it would be nice to have an express line to
go to. There’s a legit reason most stores don’t have
them, though. Costco employee Rachael told Mental Floss
that the supervisor in charge gets a head count of customers, so they always know how
many people are in the store and have an idea of when they’ll be checking out. They can then determine how many registers
should be open. They also don’t hesitate to pull employees
from other departments to help out with lines. There are plenty of great things about working
at Costco, but make no mistake, it isn’t a walk in the park — employees work hard for
those benefits. Aside from the physical labor, many employees
say they find the job to be pretty stressful. An anonymous employee wrote on Quora, “Costco is an incredibly stressful place to
work and you are required as full time to work for 40 hours a week, generally during
the most inconvenient times and often on weekends and evenings, giving you very little time
away from work.” Another employee echoed that sentiment: “If you do night cleanup or morning stocking
you will be under very tight deadlines to get your work done on time and you will often
face situations where you are screwed no matter what you do. It can be very stressful and takes a certain
mental fortitude. I could only do it for six years before I
burned out and had to move on.” Even if the job is stressful, most employees
say the job is still well worth it. One employee from Arizona told Business Insider: “I legitimately love my job.” An employee who worked for the company for
over two years told Reddit: “The company really does strive to treat their
employees fairly… It’s actually nearly impossible for them to
fire you if you’ve been there for a few years.” However according to one employee on Reddit,
the best thing about working there is simple: “The fact that everything is done properly. There is a real emphasis on doing things the
right way rather than the fastest or cheapest. It’s a real testament to the quality of this
company.” Or to put it another way: “It’s fun, everybody knows everybody, they
talk about values, and they have good snacks.” “Sounds like a place we both know and love.” Check out one of our newest videos right here! Plus, even more Mashed videos about your favorite
stuff are coming soon. Subscribe to our YouTube channel and hit the
bell so you don’t miss a single one.

100 thoughts on “Workers Reveal What It’s Really Like To Work At Costco

  1. The working ethic at Costco is the same as Mayfair/Gelson's Markets back in the mid 1970s when I was in high school/college but I made swing shift manager when I turned turned 18…There were 3 of us that broke our balls to better each other! We almost know all the items prices especially all the weekly sales items ! We also have touch keys proficiency that amazed the customers! When I was a BOX BOY, I used "my minds eye" flipping all non breakable groceries with my right hand to my left hands and placed/stacked the paper back so perfectly tight and solid that all my customers were actually enjoyed coming to my lines because they know they were in the fadtest of all other lines…😎

  2. Sounds like a company that gives a fair days pay for a fair days work, Not many of them about sadly.

  3. BJ's doesn't check for card upon entrance. You do need it when you go to pay.
    Sam's used to card at the door, WHY? you need your card to purchase.
    Oh! I have been in one Costco 1 time, to check for price variations. I have never returned to shop

  4. Ya work for this place in their shipping warehouse during the holidays. Was told it was a full-time position. Didn't miss a day, and worked my ass off to fill the 8 trucks they usually demanded of me everyday. Was walk out at exactly two months by a supervisor telling me he was "exercising his rights" to let me go. Fuck Costco. If you can get in, good for you. But they will lie too you from day one.

  5. I mean, yeah…it’s hard, but you can choice any job you want! 🤔 so why do they work on the work they hate?

  6. I hate hearing people bitch and moan about their job. Im a Carpenter…if you're bitching and moaning about filling shelves and stacking produce in a nice air conditioned building…..come try lugging 90lb bundles of roofing shingles up a 20 foot ladder in 30 degree heat or better yet -20……

  7. I have been in IT for 15 years and used to work for a company called NCR. I have seen a business totally gut their store and "modernize" it and then bring the old technology back in. Technology is the last thing a company will spend money on.

  8. I worked there for 10+ years and it was the worst place to work. Members are so rude and the hours they make you work turns you into a robot while no life and time off.

  9. My Son-in-law, his Dad & Brother work at Costco. My Son-in-law for over 20 years now. Costco is Very Good to thier Employees! Good pay, benefits & retirement etc…. and it's my Favorite Store!!!

  10. Heres a tip if your lucky enough to get it. Buy a TV that's on sale and return it after the sale is over so that you get more money back from it. though it was one time and the guy was new.
    STONKS

  11. The pay use to be good, but the members suck and so does management. We had alot of manager sexually harass the women and like the Catholic Church they would just move them around to other stores. My store managers were super racist!! If you weren't white you weren't right.

  12. 5:49 Do you Americans not automatically get paid holidays? Just as many people say, you are NOT the greatest country in the world. No public health care, crap wages, no paid holidays and generally going around shooting the fuck out of each other because of your 'Goddam right to bear arms'. The rest of the world laughs at you America.

  13. Ya Costco is a sweatshop that pays. I worked in the bakery which to believe it or not it’s the hardest department in the store. One time I was in the early shift and had to move like 300 watermelons from one box to the other and you wouldn’t believe how back breaking that was. I swear if u work at Costco bless you bro. That’s a hard working ass job. Even the managers bust their asses off

  14. Gee. Go figure. The employees have to stack the dog food before the store opens. The horror. Imagine. Costco expects their employees to actually work.😱

  15. I feel like costco is just like sames club because you need to be a member and they check your receipt and also they are almost the same

  16. people a just ignorant,stupid, idiots, who just dont care selfish!!!!!!!!!!!!!!!!!!!!!! this is why work is so hard any place !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  17. bullshit video and the stupid 'comical' scenes make me wonder if this was done by a 12 year old.

    By the way, the computer voice is most annoying.

  18. what are the names of movies used in the short clips? I got a few Johnny Mnemonic, and Idiocracy, wish you'd have posted the little tidbit for those interested, otherwise good video! hehe

  19. this video is fake and false… half of this is fake i worked there for 4 years and this is ALL FALSE LOL…. wow lol flag this video

  20. Worked there for not even 3 months… managers played favorites and my fellow employees treated me like I was an idiot.
    I was the youngest in the entire store so I guess they thought they could pick on me but soon as a problem went wrong I was always first to blame
    They’re all a bunch of brainwashed Costco monkeys who suck the sups off to play favorites

  21. I got stopped at the door for a watermelon that was scanned as a honeydew, they forced me to go upstream from the exit to the cash with my full cart to claim 2$, I told him it wasn’t worth it but he wouldn’t let me leave

  22. I have never had to return anything to Costco but I have had to from Wal-Mart tons of times. Costco has Excellent quality products.

  23. Women move up faster too. I worked at 3 Costcos over the course of 7 yrs and women did not have to push carts. That meant women start ahead one step and make it to cashier faster which means more money. That’s not equality.

  24. There are always pallet set up in the back after trucks are unloaded don’t ever let them tell you that there’s nothing in the back because there is.

  25. I worked for Costco for 11 years it’s a good company to work for with excellent benefits an excellent pay but I got very burnt out on it the job makes you hate the holidays makes you hate people!!! Retail fucking sucks I’m done with it. If you’re one of the lucky people that are favored and liked you’ll either work behind the scenes doing auditing or merchandise return or you’ll be in the office doing office work and get the weekends off. The other employees have to be out there slaving away and work every weekend. It is a very stressful job the manager’s are like nazis I swear they send everyone of these guys to dickhead class!!! The company in a whole treats their employees good the management treats most employees like shit except for their favorite ones.

  26. can anyone explain the seasonal help?? I had an interview and they told me that as of now they only have seasonal positions open, so once they don't need me will i be laid off?? or can I still work ???? HELPPP

  27. Really purchase after hours!!! Not here at 455!!! Management thinks we r thieves and we can’t purchase anything after hours!!! It’s sad it seems everything is against the employees!!! Even though the head manager says other wise!

  28. I have applied at Costco so many times but I never get called or nothing maybe I need to know someone from the inside… you know a little favoritism but I Know no one.. I guess they just don't want me..😪😫😫😫

  29. i have a question? if a roast chicken sat for 2 hours and didnt sell. what happens to all the chicken if they didnt sell it for a whole day

  30. I worked at Costco and the benefits are great. However, some of the jobs are VERY LABORIOUS. I've worked in the Deli/Rotisserie department. Morning staff was in the deli that ran 5 staff. Rotisserie only consist of 1 person. It was incredibly difficult. Food court isn't any easier. Also, the employees can be rude themselves and management! The favoritism can be very real!

  31. Lmao I deliver bread 🍞 to Costco and yeah man they put in work I tell you.. they bustin ass because they gotta have them doors open before 9 so it’s a hassle trying to get in and out of their

  32. You don`t actually have to show your card. You can`t check out unless you have it anyway so we just let you in, and there`s too many people to bother stopping every single person who doesn`t show the card or forgot it. Been working there for 3 years.

  33. I worked there for many years. Overall, it was a great place to work with good pay and benefits. I will say that most everything is based on seniority, but management only followed that when it benefited them.

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